There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

If you manage a call center, customer service, or sales business in 2024, it’s likely a standard VoIP phone system will fall short of meeting your needs. Dedicated call center software offers ...

DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth alternative and ...

An ACD or Automatic Call Distributor is a specialized type of PBX. It is typically used in what is known as an Incoming Call Center, although outgoing calls ... Most business telephone systems are ...

Kixie’s call center software boosts proactive sales and marketing efforts. It’s centered around calling and texting, ...

To determine which private branch exchange (PBX) phone ... for contact center agents. We also reviewed customer feedback to get a sense of how real-life users engaged with each system, and whether ...

A newly issued patent for synthetic voice detection will be built into Daon’s call center fraud protection platform to secure ...

As it turns out, the US military did indeed have different and better telephone ... call home to his sweetheart prevent a base commander from receiving an order from the Pentagon, and so a system ...

Both options can assist a company as call volumes increase or if they need to add a support center. With a clear idea of your business requirements, budget, and phone system needs, you can begin ...

If your organization's looking for a general-purpose VoIP phone system, check out Intermedia ... especially in regards to call center functionality. Still, it's hard to ignore the market leader ...

The call center phone systems help monitor the following ... missed or declined calls and IVR (interactive voice response) system report. These can tell you if it’s a staffing or technology ...

Find out more about FEMA's plan to award a call order for contact center support under the Outsourced Contact Center Contract ...