Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

UCaaS (Unified Communications as a Service) is skewed towards internal communications within the call center ... single ...

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

Call centers enable customers to speak directly to a company representative. The center can be inbound or outbound. This means agents respond to incoming calls and offer resolutions to customer ...

DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth alternative and ...

Our editorial team covers everything from inbound calls to agent experience to self-service and the latest in AI-driven chat interactions. Call centers and contact centers are pivotal interaction ...

Appearance equals attitude. What I learned from running a call center years ago and how that applies to today's workplace.

"We're excited to partner with Five9 and announce this new integration," said Rahul Sood, Chief Product Officer at Pindrop.

The company’s new residential inbound sales call center signals an investment in the Tampa Bay workforce. Spectrum will host a grand opening event and announce the creation of 700 new call ...

CEO Andy Jassy said initial efforts to improve inventory placement are bearing fruit while more investments are underway.