Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

Call center chatbots automate call center workflows by handling ... which further reduces the number of inbound calls. To ...

What to look for in a call center outsourcing partner also depends on whether you need help with inbound or outbound calling. For inbound call center services, focus on providers that offer ...

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

Our editorial team covers everything from inbound calls to agent experience to self-service and the latest in AI-driven chat interactions. Call centers and contact centers are pivotal interaction ...

Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

Appearance equals attitude. What I learned from running a call center years ago and how that applies to today's workplace.

Contact centers and businesses that experience high call volumes would benefit from ... up and manage IVR than with traditional landlines. Inbound IVR is the more commonly used form of IVR and ...

"We're excited to partner with Five9 and announce this new integration," said Rahul Sood, Chief Product Officer at Pindrop.

CEO Andy Jassy said initial efforts to improve inventory placement are bearing fruit while more investments are underway.