A call center dedicated to connecting people in need with available services is getting more space thanks to a major state ...

The call, which occurred last November, was not recorded. And Mark Hanson and his sister have very different recollections of ...

DC’s 911 computer system has experienced at least seven unplanned outages this year and a criminal probe has been opened into ...

D.C.'s 911 call center and housing authority were some topics that councilmembers tackled with several approved pieces of ...

911 callers will have a new feature that is expected to revolutionize the way first responders deal with life and death ...

Pulaski County completed the consolidation of two 911 call centers into a newer countywide center in Jacksonville on ...

Office of Unified Communications Director Heather McGaffin reportedly sent out an email offering an $800 per month bonus to ...

A recent post from the Warren County Facebook page has alerted the area that the phone system at Warren County Municipal ...

Learn my seven-step foolproof process for setting up a VoIP call center as fast as possible without breaking the bank or ...

Increasing client satisfaction and advancing corporate growth in today’s quickly changing digital economy depends on call ...

Discover seven easy, 30-minute tweaks you can make to optimize the contact center experience for your customers by this time ...