CEO Andy Jassy said initial efforts to improve inventory placement are bearing fruit while more investments are underway.

"We're excited to partner with Five9 and announce this new integration," said Rahul Sood, Chief Product Officer at Pindrop.

Call groups can play a critical role in call centers that consistently experience high call volumes, though the benefits they bring and the best times to use them are often misunderstood.

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth alternative and ...

But load growth is only part of what's driving increased investments and costs at Xcel, according to the company's third ...

E-commerce giant Amazon.com Inc.’s North American sales increased 9% year over year to $95.5 billion in the third quarter.

The startup developed an AI call center agent that can answer inbound calls, make outbound calls and text patients. Parakeet seeks to improve patient experience, staffing challenges and revenue ...

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

AWS’s robust growth, especially in AI and cloud services, strengthens Amazon’s revenue and positions it as cloud ...

Q3 2024 Earnings Call Transcript November 7, 2024 YETI Holdings, Inc. beats earnings expectations. Reported EPS is $0.71, expectations were $0.67. Operator: Good morning, ladies and gentlemen. And ...