Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition.

There has never been a greater need for seamless, cheap international communication. The traditional way of making ...

In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...

The chatbot will be a 24/7 addition to Rogers’ site. A link to the assessment can even be provided to Rogers’ call centers in ...

Our expanded partnership with Five9 takes this even further, combining the best of both platforms to streamline and unify ...

A Forrester Total Economic Impact report from November 2023, describes how modern contact centers are plagued by long call handle times which are exacerbated by understaffed teams, leading to ...

Q3 2024 Earnings Call Transcript November 7, 2024 YETI Holdings, Inc. beats earnings expectations. Reported EPS is $0.71, expectations were $0.67. Operator: Good morning, ladies and gentlemen. And ...

Linden Evans; President, Chief Executive Officer, Director; Black Hills Corp Kimberly Nooney; Chief Financial Officer, Senior Vice President; Black Hills Corp Marne Jones; Senior Vice President - ...

DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth alternative and ...

"We're excited to partner with Five9 and announce this new integration," said Rahul Sood, Chief Product Officer at Pindrop.

Yes, as I mentioned on the call, we’ve been looking at this for a little while now. We did receive a number of inbound ...